Privacy Policy - BolSync

Last updated: December 2025

1. Introduction

BolSync ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect data when you use our Shopify app that integrates with Bol.com.

2. What data we collect

To provide our service, we collect and process the following data:

Shopify store data: Store name, domain, and access token for API communication
Bol.com API credentials: Client ID and Client Secret (stored encrypted)
Order data: Order IDs, customer information (name, address, email), product details, and prices
Product data: Product information from Bol.com and Shopify for product mapping
Shipping data: Carrier, tracking numbers
Return data: Return IDs, reasons, and status
Sync logs: Technical logs for troubleshooting

3. How we use your data

We use your data exclusively to:

Synchronize orders between Bol.com and Shopify
Update inventory levels
Forward shipping information
Process returns and cancellations
Manage invoice requests (Professional plan)
Troubleshoot technical issues

4. Data storage and security

We take the security of your data seriously:

Bol.com API credentials are stored encrypted
All communication uses secure HTTPS connections
Data is stored on secure servers (Cloudflare)
We only retain data as long as necessary for service delivery

5. Data sharing

We do not share your data with third parties, except:

With Bol.com via their official API (for synchronization)
With Shopify via their official API (for synchronization)
When legally required

We never sell your data to third parties.

6. Your rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to access: You can request what data we have about you
Right to rectification: You can have incorrect data corrected
Right to erasure: You can request deletion of your data
Right to portability: You can request your data in a portable format
Right to object: You can object to certain processing

To exercise your rights, contact us at [email protected].

7. Data deletion

When you uninstall the BolSync app from Shopify:

We receive a notification from Shopify
All data related to your store is deleted
This process is automatic and irreversible

You can also manually request data deletion by contacting us.

8. Cookies

Our website only uses essential cookies for:

Storing language preference
Basic website functionality

We do not use tracking cookies or third-party analytics.

9. Changes to this policy

We may update this privacy policy from time to time. Significant changes will be communicated via the app or our website. The "last updated" date at the top indicates when this policy was last modified.

10. Contact

For questions about this privacy policy or to exercise your rights, contact us:

Email: [email protected]
WhatsApp: +31 6 20609040